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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rashid Oree

March 10, 2025

5  out of  5
rating by Rashid Oree
"Always great service and the staff is A+ when it comes to Business...Highly recommend this Branch for Services..."
We responded:
"Thank you so much Rashid! We appreciate the opportunity to serve you! "
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Hanna Samuel

February 8, 2025

5  out of  5
rating by Hanna Samuel
"I’ve been using Terri Brock for years, and they have always provided outstanding service! They take the time to explain my options, answer all my questions, and consistently find me the best rates. Their professionalism, reliability, and friendly attitude make every interaction a pleasure. I highly recommend them to anyone looking for a trustworthy and knowledgeable insurance agent!"
We responded:
"Thank you so much Hanna! We appreciate you! "
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Hal Gonzalez

February 7, 2025

1  out of  5
rating by Hal Gonzalez
"If Terri Brock took the time to reach out to her clients after accidents and tragedy as quickly as she responds to bad reviews then maybe there wouldn't be a bad review. Clearly shows how much more she cares about her reputation than she does the people. Makes me wonder if Terri has any rapport with her clientele who keeps her business running. I moved from the west coast to the east coast 4 years ago, my family and I have been with State Farm for as along as I can remember with several different types of policies. My previous Agent and his staff were the define definition of superior costumer service, feeling like my insurance company was genuinely there for me every step of the way. I'm appalled at the lack of decency and professionalism Terri has for people who pay and trust her in tough times. Do I recommend State Farm, yeah, probably. BUT DO NOT go to Terri Brock to help you through tough times or hold your policy, you will be left high and dry."
We responded:
"Good morning Hal - thank you for expressing your concerns! I, personally, would love to have the opportunity to speak with you to better understand your complaints and resolve them! Our vision is to provide World Class Insurance and Financial Services Sales to the glory of God! It clearly sounds like we fell short with you. My apologies! For your privacy, would you please call the office at your convenience so that we can chat? We open at 9am. 803-772-4000."
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Beth M

November 29, 2024

5  out of  5
rating by Beth M
"Office staff is very helpful and friendly!!"
We responded:
"Thank you Beth! We appreciate you! "
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Michael Babb

September 9, 2024

5  out of  5
rating by Michael Babb
"Great pricing and always helpful with questions. Christina is the best employee in the office and will help you with anything!"
We responded:
"Thanks for such encouraging words Michael! Christina is a great asset to our team! We appreciate you! "
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Tammie Woodard

September 3, 2024

1  out of  5
rating by Tammie Woodard
"I have had insurance with State Farm for over two years and every month the bill is different and they added rental insurance that I never asked for and then I have been asking them to take it off and they lie and say it was taken off when it really wasn’t. I’m paying too much money for a 2010 Traverse. These insurance companies are nothing but a rip off and I will be looking for another insurance company."
We responded:
"Hi Tammie - I’m sorry to hear that you are unhappy. For your privacy, I’m happy to speak with you directly by phone and try to resolve your issues. I can be reached at 803-772-4000. Thanks! ~Terri Brock"
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Benjamin Duffey

July 3, 2024

5  out of  5
rating by Benjamin Duffey
"Had to call in early this morning and get some things handled. I needed it done quickly and had no idea what to do but I got lucky when NICK answered the phone. He coached me through everything quickly, gave me step by step instructions on what to do and did not leave me feeling helpless. I knew I was going to be taken care of the moment he picked up the phone. If you need something handled. ASK FOR NICK."
We responded:
"Thanks for your comments about Nick, Benjamin! We appreciate you & the opportunity to serve you! "
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Kipp Shives

May 21, 2024

5  out of  5
rating by Kipp Shives
"I recently swapped my auto insurance to this office due to having zero customer service at my old one after almost 10 years. Nick Catan took care of everything for me and made my switch between cars seamless and hassel free. I'm about to move home owners insurance over here as well. 5 stars. Thanks so much."
We responded:
"Thanks Kipp!! Nick does a great job! Thanks for recognizing him and for the opportunity to serve you! "
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Mrs Tucker

May 21, 2024

5  out of  5
rating by Mrs Tucker
"Nick went above and beyond explaining everything about my policies I've never had this level of customer care ever. I will highly recommend THIS OFFICE"
We responded:
"Thanks Latoya! We appreciate you and the opportunity to serve you! "
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Taylor Gantt

May 10, 2024

5  out of  5
rating by Taylor Gantt
"5 stars isn’t enough for this awesome group of ladies!"
We responded:
"Thanks Taylor! We appreciate you! "
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Vincent Catan

March 27, 2024

5  out of  5
rating by Vincent Catan
"Great Professional Employees. They were informed and kind. Nick Catan helped me with my policy. He made sure that I felt heard as a customer. Thanks State Farm."
We responded:
"Thanks Vincent for your review! Nick is a valued member of our team and appreciates the opportunity to serve you! Thanks again! "
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Sylvia Williamson

March 17, 2024

5  out of  5
rating by Sylvia Williamson
"Terri Brock Insurance Agency is the best, they help me lower my Auto insurance and let me choose what date I like for my insurance premiums to be processed for payment each month. Thank you, you did me a great service. Take it from me to me there is no one better to be insured with!!!"
We responded:
"Hi Sylvia! Thank you so much for your kind words, we appreciate clients like you!"
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Marilyn Wilson

July 31, 2023

5  out of  5
rating by Marilyn Wilson
"Recently spoke with Nicole at Terri Brock’s State Farm office regarding an additional vehicle. She did an excellent, thorough job and was very pleasant in the process. Thanks for your wonderful service."
We responded:
"Thank you Marilyn for your nice comments! We appreciate the opportunity to serve you! Hope you enjoy your new car! "
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Nabil Dalloul

July 14, 2023

5  out of  5
rating by Nabil Dalloul
"Best Insurance Agent you can ask for. When I could not make it to the office to sign my Homeowners policy, Terri personally came to my office so I could sign and get my policy... They are second to none when it comes to taking care of their customers..."
We responded:
"Thanks so much Bill! We appreciate you and the opportunity to serve you! "
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David Bennett

July 7, 2023

5  out of  5
rating by David Bennett
"Best service at any insurance company I've ever had. 😎💗"
We responded:
"Awesome David!! We appreciate you! 🤩"
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Annemarie stanton

June 8, 2023

5  out of  5
rating by Annemarie stanton
"I love my State Farm agent! Every single person that I have ever talked to there has been so nice and respectful and talked me through everything. If you are looking for a new insurance company, please call them for even just a quote. They are amazing people and will work with you until you are so happy!"
We responded:
"Thank you so much for your encouraging words Annemarie!! We appreciate you! "
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Michael Lee

May 6, 2023

5  out of  5
rating by Michael Lee
"We recently received notice that our escrow account was short, due in part to an insurance premium increase. Christina was very knowledgeable and helpful in explaining recent changes in our policy, and why the premium was higher. I would recommend this agency to anyone."
We responded:
"Thank you Michael for your 5 star review! We appreciate you & the opportunity to serve you! "
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Alexa Burkett

April 27, 2023

5  out of  5
rating by Alexa Burkett
"We love our agent!"
We responded:
"Thanks so much Alina! We appreciate you! "
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Kendl Mitchell

April 26, 2023

5  out of  5
rating by Kendl Mitchell
"Megan is the best! Always very responsive and easy to work with! All the ladies in the office are always very helpful and friendly! 10/10 would recommend!!"
We responded:
"Thanks Kendl! We appreciate you! "
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Dennis Lane

April 22, 2023

5  out of  5
rating by Dennis Lane
"Confusion over billing when trading vehicles but resolved very quickly!"
We responded:
"Thanks Dennis! A pleasure to serve you! "
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Robin Wilson

April 20, 2023

5  out of  5
rating by Robin Wilson
"No matter who answers the phone you will get great service! This is an outstanding insurance team. We have been with Terri Brock for 30+ years."
We responded:
"Thanks so much Robin!! We appreciate you! "
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Kelsey Coleman

April 14, 2023

5  out of  5
rating by Kelsey Coleman
"Whitney is my go to girl at Terri Brock State Farm, she is always eager to help and will literally go above and beyond. They are definitely dedicated to giving their clients the best customer service."
We responded:
"Thanks so much Kelsey!!! We really appreciate you!! "
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Madison Sweat

March 27, 2023

5  out of  5
rating by Madison Sweat
"Whitney was great! Super helpful, knowledgeable, and handled everything for me in a moment’s time."
We responded:
"Thanks so much Madison! We appreciate the opportunity to serve you! "
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Robert Volpe

February 22, 2023

5  out of  5
rating by Robert Volpe
"Wonderful staff always there to help you with any questions n special rates that helps your save money. Remember that you will leave with a smile on your face!!!!😊😊😁😁.So go see Terri Brock n her staff!!!! State Farm"
We responded:
"Thanks so much Robert! We appreciate you! "
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Zach Gantt

December 14, 2022

5  out of  5
rating by Zach Gantt
"Just want to shout out Megan, she was very professional and helped get me set up with a cheaper and better insurance policy for my apartment. The Ladies at Terri Brock State Farm truly are second to none! thanks so much for all the help megan!"
We responded:
"Thanks Zach! We appreciate the opportunity to serve you! Thank you for publicly recognizing Megan! She is an amazing team member! Merry Christmas! "